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Privacy Policy

T.S Mortgage & Protection Solutions Ltd

Last updated: May 2026

  • 1. Introduction

.S Mortgage & Protection Solutions Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy.

This policy explains how we collect, use, and protect your personal data when you use our website or services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

  • 2. Who We Are

T.S Mortgage & Protection Solutions Ltd is a mortgage and protection brokerage based in Stoke-on-Trent, United Kingdom.

We are an Appointed Representative of Connect IFA Limited (Firm Reference Number 441505), which is authorised and regulated by the Financial Conduct Authority.

  • 3. What Personal Data We Collect

We may collect and process the following data:

a) Information you provide

  • Full name
  • Contact details (phone number, email address, address)
  • Financial information (income, employment, credit history)
  • Identification documents (passport, driving licence)
  • Mortgage and protection requirements

b) Automatically collected data

  • IP address
  • Browser type and version
  • Pages visited on our website
  • Cookies and usage data
  • 4. How We Use Your Data

We use your data to:

  • Provide mortgage and protection advice
  • Process applications with lenders and providers
  • Contact you regarding your enquiry
  • Improve our website and services
  • Meet legal and regulatory obligations
  • 5. Legal Basis for Processing

We process your data under the following lawful bases:

  • Consent – when you submit enquiries or forms
  • Contract – to provide mortgage services
  • Legal obligation – FCA and anti-money laundering requirements
  • Legitimate interests – improving services and communication
  • 6. Sharing Your Information

We may share your data with:

  • Mortgage lenders and protection providers
  • Connect IFA Limited (our network)
  • Credit reference agencies
  • Compliance and regulatory bodies (e.g., FCA)
  • IT and service providers (e.g., website hosting, CRM systems)

We ensure all third parties respect your data and comply with data protection laws.

  • 7. Data Retention

We retain your personal data only as long as necessary:

  • Typically up to 6 years after our relationship ends (to meet FCA requirements)
  • Longer if required by law
  • 8. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion (where applicable)
  • Restrict processing
  • Object to processing
  • Data portability
  • Withdraw consent at any time

To exercise your rights, contact us at: info@tsmortgagesolutions.co.uk

  • 9. Cookies

Our website uses cookies to improve user experience.

Cookies help us:

  • Understand website traffic
  • Improve functionality
  • Enhance performance

You can control or disable cookies through your browser settings.

  • 10. Data Security

We take appropriate technical and organisational measures to protect your data, including:

  • Secure servers
  • Encrypted communications
  • Restricted access to sensitive data
  • 11. Third-Party Links

Our website may contain links to other websites. We are not responsible for their privacy policies or practices.

  • 12. Complaints

If you are unhappy with how we handle your data, you can contact us first.

You also have the right to complain to the:

Information Commissioner’s Office (ICO)
Website: https://www.ico.org.uk

  • 13. Updates to This Policy

We may update this Privacy Policy from time to time. Please check this page periodically for updates.

  • Contact Us

If you have any questions about this Privacy Policy, please contact:

T.S Mortgage & Protection Solutions Ltd
97 Blurton Road, Stoke-On-Trent, Staffordshire, ST3 2BS
Email: info@tsmortgagesolutions.co.uk

T S Mortgage solutions

Your Trusted Partner in Financial Peace of Mind. Mortgage brokers in Stoke-on-Trent, Staffordshire.

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CONTACT

  • 97 Blurton Road, Stoke-On-Trent, Staffordshire, ST3 2BS
  • info@tsmortgagesolutions.co.uk

T.S Mortgage & Protection Solutions Ltd is an Appointed Representative of Connect IFA Limited (Firm Reference Number 441505), which is authorised and regulated by the Financial Conduct Authority.

T.S Mortgage & Protection Solutions Ltd is entered on the Financial Services Register under reference number 1028651.

The FCA does not regulate some forms of Business Buy-to-Let Mortgages and Commercial Mortgages to Limited Companies.

Your property may be repossessed if you do not keep up repayments on your mortgage.

There will be a fee for mortgage advice. The precise amount will depend on your circumstances. Your consultant will confirm the amount before you choose to proceed, but we estimate it to be a minimum of £499 or 0.5% of the mortgage balance. We usually charge a £199 administration fee when submitting your application to the lender.

Registered in England and Wales
Company Number: 16244366

FCA Number: 1028651

© 2026 T.S Mortgage & Protection Solutions Ltd. All rights reserved.