FAQ
Find answers to common questions about our mortgage and protection services.
We assist with residential, buy-to-let, commercial, bridging, and more—personalizing our advice to match your needs.
Your initial inquiry is free and without obligation. We’ll discuss your needs, explore options, and tailor a personalized quote. We offer great service at a fair price— cheaper isn’t always better.
We offer a range: home & contents insurance, business insurance, critical illness, income protection, and mortgage protection—safeguarding you from life’s unexpected events.
It depends on your circumstances. We guide you throughout—liaising with solicitors, arranging protection, and ensuring the best offer. Typically, it’s 1 to 4 weeks. 11. • Can I meet with you online or by phone?
We are flexible. We offer online appointments, including evenings, via Zoom or Google Meet. If you need in-person, contact us to arrange.
Yes, T.S. Mortgage & Protection Solutions is an appointed representative of Connect IFA Ltd, authorized and regulated by the FCA.
Poor credit doesn’t mean you can’t get a mortgage. With access to 200+ lenders, we explore specialist options and advise you accordingly.
After our consultation, we’ll send a tailored document list. Generally, ID, proof of deposit, proof of income, and credit history.
To complain, write to Compliance Department, Connect IFA Ltd, 39 Station Lane, Hornchurch, RM12 6JL, or call 01708 676110. If unresolved, you may contact the Financial Ombudsman Service.
Your Trusted Partner in Financial Peace of Mind. Mortgage brokers in Stoke-on-Trent, Staffordshire.
T.S Mortgage & Protection Solutions Ltd is an Appointed Representative of Connect IFA Ltd, which is authorised and regulated by the Financial Conduct Authority.
T.S Mortgage & Protection Solutions Ltd is entered on the Financial Services Register under reference number 1028651.
The FCA does not regulate some forms of Business Buy-to-Let Mortgages and Commercial Mortgages to Limited Companies.
Your property may be repossessed if you do not keep up repayments on your mortgage.
Registered in England and Wales
Company Number: 16244366
FCA Number: 1028651
© 2026 T.S Mortgage & Protection Solutions Ltd. All rights reserved.
