FAQ
Find answers to common questions about our mortgage and protection services.
We assist with residential, buy-to-let, commercial, bridging, and more—personalizing our advice to match your needs.
Your initial inquiry is free and without obligation. We’ll discuss your needs, explore options, and tailor a personalized quote. We offer great service at a fair price— cheaper isn’t always better.
We offer a range: home & contents insurance, business insurance, critical illness, income protection, and mortgage protection—safeguarding you from life’s unexpected events.
It depends on your circumstances. We guide you throughout—liaising with solicitors, arranging protection, and ensuring the best offer. Typically, it’s 1 to 4 weeks. 11. • Can I meet with you online or by phone?
We are flexible. We offer online appointments, including evenings, via Zoom or Google Meet. If you need in-person, contact us to arrange.
Yes, T.S. Mortgage & Protection Solutions is an appointed representative of Connect IFA Ltd, authorized and regulated by the FCA.
Poor credit doesn’t mean you can’t get a mortgage. With access to 200+ lenders, we explore specialist options and advise you accordingly.
After our consultation, we’ll send a tailored document list. Generally, ID, proof of deposit, proof of income, and credit history.
To complain, write to Compliance Department, Connect IFA Ltd, 39 Station Lane, Hornchurch, RM12 6JL, or call 01708 676110. If unresolved, you may contact the Financial Ombudsman Service.
Your Trusted Partner in Financial Peace of Mind. Mortgage brokers in Stoke-on-Trent, Staffordshire.
T.S MORTGAGE & PROTECTION SOLUTIONS LTD is an Appointed Representative of Connect IFA Limited 441505, which is Authorised and Regulated by the Financial Conduct Authority and is entered on the Financial Services Register under reference 1028651. The FCA do not regulate some forms of Business Buy to Let Mortgages and Commercial Mortgages to Limited Companies.
Your property may be repossessed if you do not keep up repayments on your mortgage. There will be a fee for mortgage advice, the precise amount will depend upon your circumstances. Your Consultant will confirm the amount before you choose to proceed but we estimate it to be a minimum of £499 or 0.5% of the mortgage balance. We usually charge a fee of £199 admin fee when submitting your application to the lender.
